Head of Installations – KI

Competitive salary

Discretionary bonus scheme

Flexible benefits and working patterns.

30 days’ holiday with additional days linked to service

Kitchens International, part of the Donaldson Group, established in 1860, is one of UK’s largest, privately owned timber companies. We are a family of 17 businesses and brands, ranging from B2B, retail and ecommerce, all with shared values and a common vision. We are focused on always providing a number one customer experience, embracing innovation, and doing things in a sustainable way, not just for our business but also for the communities we operate in. But most of all, our People are at the heart of everything we do, which is why we are committed to nurturing and empowering our 1,500+ colleagues across the UK.

This Role

Kitchens International are seeking a highly motivated and experienced Head of Installations to oversee the planning, coordination, and execution of kitchen installation projects for both Retail and Contract clients. The successful candidate will manage all aspects of the installation process, ensuring the highest standards of craftsmanship, safety, and customer satisfaction. You will lead a team of Project Managers and installers, liaise with suppliers and clients, and ensure that installations are completed on time, within budget, and to the agreed specifications.

Key Responsibilities:

• Project Management: Oversee and manage the entire installation department from start to finish, including pre-installation checks, scheduling of internal and external preparation and installation resources and trades, and quality control.
• Team Leadership: Manage, train, and mentor a team of Project Managers and Installers, ensuring they meet performance standards and work safely.
• Quality Assurance: Ensure installations meet company quality standards, industry regulations, and customer expectations, with a seamless journey from the point of sale to completion of install.
• Client Liaison: Communicate with clients at all levels to ensure their requirements are met, handle any issues or changes, and maintain a high level of customer service throughout the installation process.
• Supply Coordination: Work closely with Project Management team and head office colleagues to ensure timely delivery of materials whilst ensuring any changes to schedule are communicated to all concerned.

• Health & Safety Compliance: Ensure all installations comply with relevant health and safety regulations and company policies.
• Budget Management: Track and manage installation budgets, ensuring projects are completed within financial constraints.
• Problem Solving: Address and resolve any on-site issues or challenges that arise during the installation process.
• Reporting: Provide regular updates and reports to senior management on all project status, team performance, and any operational challenges.

Key Skills and Qualifications:

• Experience: Minimum of 5 years’ experience in kitchen installations, with at least 2 years in a managerial or supervisory role.
• Technical Knowledge: working knowledge of kitchen design, installation techniques, and materials, including cabinetry, plumbing, and electrical work.
• Leadership Skills: Proven ability to lead and motivate a team, with strong decision-making and problem-solving skills.
• Communication Skills: Excellent verbal and written communication skills to liaise with clients, suppliers, and internal teams.
• Project Management: Strong project management skills with the ability to oversee the management of multiple projects simultaneously, ensuring timely and efficient delivery.
• Attention to Detail: A keen eye for detail to ensure the highest standards of installation quality.
• Health & Safety: Up-to-date knowledge of relevant health and safety regulations and best practices.
• IT Skills: Proficient in Microsoft Office and project management software.
• Driving License: A valid driving license, as travel between sites may be required.
• Customer Service: Experience in a customer-facing role, with a focus on building positive client relationships and delivering best in class service at all times.

Personal Attributes:

• Highly organized and able to work under pressure.
• Proactive and solution-oriented.
• Strong interpersonal skills and team player mentality.
• Committed to delivering high-quality results and exceeding customer expectations.

As a 6th generation family-owned business, Donaldson Group is committed to providing colleague benefits that are truly valuable. Our benefits package includes: 30 days’ holiday, inclusive of Statutory Bank Holidays, Length of service awards, Company sick pay, Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line). We provide an additional catalogue of optional benefits including and not limited to, cycle to work schemes, holiday buy and sell and private medical insurance.

The full-time hours for this role are 40 hours per week over 5 days, Monday to Friday however there is the opportunity for part-time hours with a variety of options which could be considered. Part-time hours could include shorter working days or fewer days each week.

If this sounds like the perfect job for you then do not hesitate to apply by sending your full C.V. to: Recruitment@donaldson-timber.co.uk